Frequently Asked Questions

Everything you need to know about our premium spirits and your order.

Where does Rabbit Hole Distillery ship?

Due to state regulations, we currently ship to select states within the US. Please enter your zip code at checkout to see if delivery is available in your area.

Do I need to be present for my delivery?

Yes. Federal law requires an adult signature (21+) for all alcohol deliveries. Carriers will not leave packages unattended at your door.

Can I return a bottle if I change my mind?

All sales of alcoholic beverages are final. If your bottle arrives damaged or leaked during transit, please contact our support team within 48 hours for a replacement or refund.

How should I store my whiskey?

Store your bottles upright in a cool, dark place away from direct sunlight. Unlike wine, whiskey should not be stored on its side as the high alcohol content can degrade the cork.

Are your products gluten-free?

While our mash bills contain grains with gluten, the distillation process typically removes gluten proteins. However, we recommend consulting with a physician if you have a severe sensitivity.

Can I track my order?

Once your order is processed and picked up by our carrier, you will receive an email with a tracking number to monitor your shipment's progress.