Returns & Exchanges
Due to the perishable nature of our artisanal spirits and food products, we offer a 30-day return policy for damaged or incorrect items to ensure your complete satisfaction. Please note that all food and beverage sales are final unless the product arrives compromised during transit.
Document the Issue
Take clear photographs of any damage to the packaging or the product itself immediately upon arrival to assist with your claim.
Contact Support
Email our concierge team at support@rabbitholedistillery.com with your order number and the documentation of the defect.
Receive Authorization
Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number if the return is approved.
Refund or Replacement
Once validated, we will either ship a replacement bottle at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing